I am Caity Neighbor. I am a simple , creative, enthusiastic and fun-loving person. I always like to create something on my own which is helpful for others.
I have vast experience in HTML5, CSS3, Javascript, JQuery, Node js and on. I have already completed over 500 projecs of different buyer throughout the world.
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Hours Worked
Cups of Coffee
Happy Clients
Projects Finished
❖ Manage a $1.2M book of business through key customer journey touchpoints.
❖ Lead, coach, and empower the customer success team.
❖ Identify and execute department processes and product improvements.
❖ Lead and act as representative in cross-functional initiatives including product launches and process improvements.
❖ Ensure the team’s ongoing professional development by identifying the need for and facilitating training.
❖ Develop best practices and internal guidance on how to best leverage our platform to help customers achieve success for a variety of use cases.
❖ Foster a positive team culture through recognition, events, and activities.
❖ Serve as the primary point-of-contact throughout the post-implementation customer lifecycle, ensuring that desired business outcomes are achieved.
❖ Develop case studies for diverse use cases and share learnings with the entire organization.
❖ Collaborate with cross-functional teams to level up the organization through process improvement and documentation.
❖ Partner with Customer Success organization to develop best practices and customer engagement initiatives to set our customers up for success.
❖ Manage 30 enterprise accounts and $2M ARR while driving renewals, references, up-sells & cross-sells for book of business.
❖ Strategically monitor risk through the lifetime of the customer and craft customized success plans where needed.
❖ Lead initiatives in documentation, customer communication, and establishing a foundation for customer success.
❖ Conduct Gemba Walks to improve internal processes and update existing configurations to suit unique use cases.
❖ Increase and maintain list of referenceable customers.
❖ Serve as the primary point-of-contact throughout the post-implementation customer lifecycle, ensuring that desired business outcomes are achieved.
❖ Develop case studies for diverse use cases and share learnings with the entire organization.
❖ Collaborate with cross-functional teams to level up the organization through process improvement and documentation.
❖ Partner with Customer Success organization to develop best practices and customer engagement initiatives to set our customers up for success.
My Experience working with Robin has been very positive. I always receive quality service from him. I highly recommend this guy to everyone because I think he is one a of kind.
My Experience working with Robin has been very positive. I always receive quality service from him. I highly recommend this guy to everyone because I think he is one a of kind.
My Experience working with Robin has been very positive. I always receive quality service from him. I highly recommend this guy to everyone because I think he is one a of kind.
No 123, Westwood Lane, USA
+123 - 256 - 5456
www.yourwebsite.com
My Experience working with Robin has been very positive. I always receive quality service from him. I highly recommend this guy to everyone because I think he is one a of kind.