about image

Customer Success Professional

I am Caity Neighbor. I am a simple , creative, enthusiastic and fun-loving person. I always like to create something on my own which is helpful for others.

I have vast experience in HTML5, CSS3, Javascript, JQuery, Node js and on. I have already completed over 500 projecs of different buyer throughout the world.

  • Name Robin Williams
  • Age 30 Years
  • Email example@example.com
  • Phone +123 456 789 012
  • Address 124, Brik Lane
  • Hobby Cricket , Coding
my skills download cv

My Services

Web Design

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aut, id laboriosam maxime nam neque nulla placeat quam repudiandae similique ullam?

Web Development

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aut, id laboriosam maxime nam neque nulla placeat quam repudiandae similique ullam?

Email Marketing

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aut, id laboriosam maxime nam neque nulla placeat quam repudiandae similique ullam?

Graphics Design

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aut, id laboriosam maxime nam neque nulla placeat quam repudiandae similique ullam?

Photography

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aut, id laboriosam maxime nam neque nulla placeat quam repudiandae similique ullam?

App Development

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aut, id laboriosam maxime nam neque nulla placeat quam repudiandae similique ullam?

My Skills

HTML5
95%
CSS3
90%
JQuery
90%
Javascript
85%
WordPress
75%
Photoshop
75%

My Portfolio

7000

Hours Worked

8247

Cups of Coffee

6500

Happy Clients

7555

Projects Finished

My Experience

  • Team Lead, Customer Success

    AskNicely

    Sept 2021 - Present

    ❖ Manage a $1.2M book of business through key customer journey touchpoints.
    ❖ Lead, coach, and empower the customer success team.
    ❖ Identify and execute department processes and product improvements.
    ❖ Lead and act as representative in cross-functional initiatives including product launches and process improvements.
    ❖ Ensure the team’s ongoing professional development by identifying the need for and facilitating training.
    ❖ Develop best practices and internal guidance on how to best leverage our platform to help customers achieve success for a variety of use cases.
    ❖ Foster a positive team culture through recognition, events, and activities.

  • Strategic Customer Success Manager

    AskNicely

    Nov 2020 - Aug 2021

    ❖ Serve as the primary point-of-contact throughout the post-implementation customer lifecycle, ensuring that desired business outcomes are achieved.
    ❖ Develop case studies for diverse use cases and share learnings with the entire organization.
    ❖ Collaborate with cross-functional teams to level up the organization through process improvement and documentation.
    ❖ Partner with Customer Success organization to develop best practices and customer engagement initiatives to set our customers up for success.

  • Customer Success Manager

    Ascend Software

    Dec 2019 - Nov 2020

    ❖ Manage 30 enterprise accounts and $2M ARR while driving renewals, references, up-sells & cross-sells for book of business.
    ❖ Strategically monitor risk through the lifetime of the customer and craft customized success plans where needed.
    ❖ Lead initiatives in documentation, customer communication, and establishing a foundation for customer success.
    ❖ Conduct Gemba Walks to improve internal processes and update existing configurations to suit unique use cases.
    ❖ Increase and maintain list of referenceable customers.

  • Customer Success Manager, Emerging Markets

    Green Bits

    Jan 2019 - Dec 2019

    ❖ Serve as the primary point-of-contact throughout the post-implementation customer lifecycle, ensuring that desired business outcomes are achieved.
    ❖ Develop case studies for diverse use cases and share learnings with the entire organization.
    ❖ Collaborate with cross-functional teams to level up the organization through process improvement and documentation.
    ❖ Partner with Customer Success organization to develop best practices and customer engagement initiatives to set our customers up for success.

Client Testimonials

My Contact

Address / Street

No 123, Westwood Lane, USA

Contact Number

+123 - 256 - 5456

Website Address

www.yourwebsite.com